Fastest way to reach us:
- Email support@grocere.net
- Tell us your device (e.g. iPhone 15, Pixel 8), the app version (Profile → Settings → About), and what you were doing when it happened.
- A screenshot helps more than a long description.
Quick answers
My store isn't listed
We add stores as their weekly deals become available to us. Email us the store name and your ZIP code and we'll tell you where it is on the list.
A recipe says an ingredient is on sale but the price is different in the store
Deals come from each store's weekly ad and can change during the week or vary by location. We refresh them on the store's own weekly cycle. If something is consistently wrong for your store, email us the item and the store — that's a bug we want to know about.
A scanned product came back as the wrong item
Open the item in your inventory and use Report a problem to send us a correction — it fixes it for you immediately and for everyone else once reviewed. Barcode databases are imperfect and we rely on these reports.
My shopping list didn't subtract something I already have
The list only subtracts an item when it can safely tell that your pantry item and the recipe ingredient are the same thing and in a comparable unit. When it can't, it leaves the line in and shows an "in pantry" hint next to it instead, so you decide. Renaming or re-scanning the pantry item usually resolves it.
Notifications aren't arriving
Check the app's notification permission in your phone's Settings, then Profile → Notifications inside GrocerE. Deal and expiration alerts are part of Premium; meal reminders and the weekly summary are free.
Subscriptions & billing
Premium is billed by Apple or Google, never by us directly, so all changes happen in your device's subscription settings:
- iPhone / iPad: Settings → your name → Subscriptions → GrocerE
- Android: Google Play → your profile → Payments & subscriptions → Subscriptions → GrocerE
Cancel there and Premium runs until the end of the period you already paid for. Refunds are handled by Apple or Google under their policies. If you resubscribed or changed phones and Premium doesn't show, open Profile → Subscription → Restore Purchases in the app.
One Premium subscription covers everyone in your shared household.
Deleting your account
You can delete your account and all of its data yourself, at any time, from inside the app: Profile → Delete Account. This removes your profile, pantry, lists, meal plans, saved recipes and preferences, and cannot be undone. If you're the only member of a shared household its data is removed too; if others remain, ownership passes to them.
If you can no longer sign in, email support@grocere.net from the address you signed up with (or include your phone number if you signed up by phone) and we'll delete it for you within 30 days and confirm by reply. Deleting your account does not cancel an active subscription — cancel that with Apple or Google as above.
Privacy and terms
What we collect and why: Privacy Policy. The rules of the road: Terms of Service. Short version: we don't sell your data, we don't run ads, and we don't use third-party analytics or tracking SDKs.
Found a bug? Have an idea?
Same address: support@grocere.net. Feature requests are welcome — a sentence about the problem you're trying to solve is more useful to us than a proposed solution.